What to Expect

Phone Call: 

From 23rd November to 5th December we will be calling all successful applicants on our list to confirm details provided, run through some questions and ensure you understand our process. 
 
Food Parcel:

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If your application is successful and your referrer has requested a food parcel for you, it is expected to include:

• Fresh vegetables (e.g. Broccoli, Carrots, Sprouts, Parsnips. Potatoes)

• A whole chicken capon (we also provide Halal)

• Pigs in blankets (or halal beef sausages)

• Chicken, veg or onion gravy granules

• Coffee, tea and hot chocolate

• Apple or cranberry sauce

• Biscuits and sweets

• Selection boxes

• Instant mash

• Stuffing mix

• UHT milk
   

We hope knowing what to expect will help you plan for Christmas and avoid buying items that we’re able to provide. You can then use that money for other important things. Items may vary slightly depending on availability and needs.

Gifts:

If you have children within your household and the referrer has selected gift options as part of your referral, you should receive some gifts based on the information provided. 

We also try to include where possible wrapping paper and sellotape.

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Delivery:

We deliver from 11am - 9pm on 22nd and 23rd December. Please ensure you are home or someone is home to take the parcel in for you.  A date will be confirmed nearer the time or we will use the date selected by referrer, from time to time if the deliveries are unbalanced we may ask you if it would be ok to move your date to the other date to ensure enough drivers to deliver.

If you have been referred to our services and accepted,
this page is a great help for you to understand the next steps and what to expect from us as a step by step.